Refund & Cancellation Policy
Last updated: 4 November 2026
Trial
New customers start with a low-cost paid trial (for example ₹5 for 1 day), with its price and length shown before you pay. If you set up UPI AutoPay with it, your plan starts after the trial at the price and date you approved, unless you cancel the mandate first.
Cancelling
- UPI AutoPay: cancel the mandate in your UPI app (AutoPay / Mandates), or for a card with your bank, before the next debit. You can also ask our support team to cancel it. Cancelling stops future debits and keeps the access already paid for until it ends.
- Prepaid plans end on their displayed date and never renew by themselves.
- Every payment is listed in the app under Settings → Invoices.
When you get a refund
- Charged twice or by mistake, or the service didn't work because of a problem on our side: contact us within 7 days of the charge and we will refund it. A second trial payment is refunded automatically.
- A renewal you meant to cancel: contact us within 48 hours of the AutoPay debit, if you have barely used the new period, and we will refund it and stop the mandate.
- Not happy with a first plan purchase: contact us within 48 hours of paying, if you haven't used a large part of its daily limits, for a full refund.
- Talk time: unused talk-time packs can be refunded within 7 days of purchase. Minutes already used are not refundable.
- A failed payment where money left your account but the payment didn't complete is returned automatically by your bank or Razorpay, usually within 5–7 working days. If not, contact us with the payment details.
When refunds are not given
- The unused part of a plan after the periods above, except where the law requires it.
- The ₹ trial once it has been used.
- Premium days or talk time left when you delete your account.
- Because a reading did not come true: readings are guidance, not guarantees.
How refunds are paid
Approved refunds go back to the original payment method (UPI, card, bank or wallet) through Razorpay, usually within 5–7 working days. The premium access or talk time bought with that payment ends when it is refunded, and we send you a notification when the refund is issued.
How to ask for a refund
Email support@amplifyxlabs.com or use the contact form. Choose "Billing & payments" and include the phone number you use in the app and the payment date or ID.